Privacy Policy

Wright Choice Plumbing

Effective Date: July 21, 2026

Last Updated: July 21, 2026

Wright Choice Plumbing (“Wright Choice Plumbing,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit callwrightchoiceplumbing.com (the “Website”), request plumbing services, contact us, apply for employment, inquire about financing, communicate with our team, or otherwise interact with Wright Choice Plumbing.

By using our Website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

The information we collect depends on how you interact with us.

Information You Provide Directly

We may collect information that you voluntarily provide, including:

• First and last name
• Telephone number
• Email address
• Home, business, or service address
• Information about the plumbing service you need
• Appointment and scheduling information
• Details included in messages, service requests, or inquiries
• Photographs or other information you provide regarding your property or plumbing issue
• Estimates, invoices, payment records, and transaction information
• Financing inquiry information
• Customer feedback, reviews, and survey responses
• Communication preferences
• Any other information you choose to provide

Please do not submit Social Security numbers, bank account information, medical information, or other highly sensitive information through the Website’s general contact forms.

Service and Property Information

When you request or receive plumbing services, we may collect information concerning:

• The property where services will be performed
• The plumbing problem or requested work
• Equipment, fixtures, appliances, and plumbing systems at the property
• Estimates, photographs, videos, inspection findings, and technician notes
• Work performed, materials installed, warranties, and service history
• Communications concerning the project
• Payment and account history

Employment Applicant Information

When you apply for employment through our Website or otherwise submit an application, we may collect:

• Your name and contact information
• Resume, application, or uploaded documents
• Employment and education history
• Professional licenses, certifications, and qualifications
• References
• Availability and position preferences
• Information you voluntarily include in your application
• Information obtained during the interview or hiring process

Employment information will be used to evaluate applicants, communicate about employment opportunities, verify qualifications, maintain hiring records, and comply with applicable laws.

Payment and Financing Information

Payments or financing applications may be handled by third-party payment processors, lenders, or financing providers.

Wright Choice Plumbing may receive limited information about a payment or financing transaction, such as:

• Customer name
• Transaction amount
• Payment status
• Financing approval status
• Account or application reference number

We generally do not intend to store complete payment-card numbers or bank-account credentials through the Website.

Third-party payment and financing providers may collect additional personal and financial information under their own privacy policies and terms. You should review those policies before submitting financial information.

Information Collected Automatically

When you visit the Website, we and our service providers may automatically collect information such as:

• Internet Protocol address
• Browser type
• Device type
• Operating system
• Pages viewed
• Links clicked
• Date and time of visits
• Referring website or search engine
• General geographic location derived from an IP address
• Website usage and interaction information
• Cookie identifiers and similar technical information

This information helps us operate the Website, understand how visitors use it, improve its performance, measure advertising, and protect against fraudulent or malicious activity.

2. Cookies and Similar Technologies

The Website may use cookies, pixels, tags, local storage, and similar technologies.

Cookies are small data files stored on your device. They may be used to:

• Keep the Website functioning properly
• Remember preferences
• Understand Website traffic and usage
• Measure the effectiveness of advertising
• Improve Website performance
• Support embedded content, maps, reviews, chat tools, and social-media features
• Detect security threats and prevent fraud

Some cookies may be placed by third parties that provide analytics, advertising, social-media, review, mapping, hosting, chat, or other Website services.

You can adjust your browser settings to block or delete cookies. Blocking certain cookies may cause portions of the Website to function improperly.

3. How We Use Information

We may use personal information to:

• Respond to questions and service requests
• Schedule and provide plumbing services
• Prepare estimates and invoices
• Communicate about appointments, technicians, projects, and payments
• Provide emergency-service communications
• Maintain customer and service records
• Process or facilitate payments
• Provide information about financing options
• Manage warranties, quality-control issues, and customer concerns
• Send requested information
• Provide customer service
• Evaluate employment applicants
• Recruit and hire employees
• Improve our Website, services, advertising, and business operations
• Measure Website traffic and advertising performance
• Send promotional communications where permitted by law
• Detect fraud, misuse, or security threats
• Protect our customers, employees, company, and property
• Establish, exercise, or defend legal claims
• Comply with applicable laws, regulations, court orders, and legal obligations

We may also use information for another purpose disclosed when the information is collected or with your permission.

4. Telephone Calls, Emails, and Text Messages

When you provide your telephone number or email address, you authorize Wright Choice Plumbing to contact you regarding your inquiry, appointment, estimate, service, account, payment, or customer support matter.

Communications may include:

• Appointment confirmations and reminders
• Technician arrival notifications
• Estimate and invoice information
• Project updates
• Payment reminders
• Customer-service follow-ups
• Requests for feedback or reviews
• Promotional offers, when permitted and when appropriate consent has been obtained

Calls or text messages may be made using automated technology where permitted by law. Consent to receive marketing communications is not a condition of purchasing plumbing services.

You may opt out of promotional text messages by replying STOP. You may opt out of promotional emails by using the unsubscribe instructions included in the email or by contacting us.

Opting out of marketing messages will not prevent us from sending necessary service-related or transactional communications.

Message and data rates may apply. Message frequency may vary.

5. How We Disclose Information

We may disclose information to third parties in the following circumstances.

Service Providers

We may disclose information to companies that help us operate our business, including providers of:

• Website hosting and maintenance
• Customer relationship management
• Scheduling and dispatch services
• Email, telephone, and text-message communications
• Payment processing
• Financing services
• Accounting and bookkeeping
• Data storage and backup
• Marketing and advertising
• Website analytics
• Customer reviews and reputation management
• Information technology and cybersecurity
• Legal, insurance, and professional services

These providers may access information only as reasonably necessary to perform services for us, subject to their agreements and applicable law.

Contractors and Business Partners

We may provide information to employees, technicians, subcontractors, suppliers, inspectors, utility providers, restoration companies, general contractors, or other parties involved in providing or coordinating requested services.

Legal and Safety Reasons

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with applicable law
• Respond to a subpoena, court order, or government request
• Enforce our agreements
• Protect the safety and rights of our customers, employees, or others
• Investigate suspected fraud, theft, threats, or illegal activity
• Protect Wright Choice Plumbing’s property or business operations
• Establish, exercise, or defend legal claims

Business Transfers

Information may be disclosed or transferred as part of a merger, acquisition, financing, sale of assets, reorganization, bankruptcy, or other business transaction.

With Your Direction or Consent

We may disclose information when you direct us to do so, give us permission, or request that we coordinate with another person or business.

6. Sale of Personal Information

Wright Choice Plumbing does not sell personal information to third parties in exchange for money.

However, certain Website analytics, advertising, social-media, or cookie activities may be treated as a “sale,” “sharing,” or use for targeted advertising under some state privacy laws, even when no money is exchanged.

Where required by applicable law, eligible residents may request to opt out of these activities by contacting us using the information provided below.

7. Third-Party Websites and Embedded Content

The Website may contain links to or content provided by third parties, including:

• Financing providers
• Payment processors
• Google Maps
• Google reviews
• Facebook
• Instagram
• The Better Business Bureau
• Website analytics providers
• Advertising platforms
• Customer-chat or scheduling services

These third parties may collect information independently through cookies or other technologies. Their collection and use of information are governed by their own privacy policies, not this Privacy Policy.

Wright Choice Plumbing is not responsible for the privacy, security, or content practices of third-party websites or services.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide requested services
• Maintain customer and project records
• Fulfill warranties and service obligations
• Process payments
• Resolve disputes
• Maintain employment and applicant records
• Meet accounting, insurance, tax, licensing, and legal requirements
• Protect our legitimate business interests

Retention periods may vary depending on the nature of the information and the reason it was collected.

When information is no longer reasonably needed, we may delete, destroy, anonymize, or securely retain it as required by law or legitimate business needs.

9. Data Security

We use reasonable administrative, technical, and physical safeguards intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, email system, electronic transmission, or data-storage system can be guaranteed to be completely secure. You provide information electronically at your own risk.

Please contact us promptly if you believe information you provided to us has been compromised.

10. Your Privacy Choices and Rights

Depending on where you live and applicable law, you may have the right to request that we:

• Confirm whether we process your personal information
• Provide access to certain personal information
• Correct inaccurate information
• Delete certain information
• Provide a copy of certain information
• Limit or object to certain uses of information
• Opt you out of targeted advertising or certain disclosures
• Stop sending promotional communications

These rights may be subject to exceptions. For example, we may retain information needed to complete services, process payments, maintain warranties, comply with legal requirements, prevent fraud, or establish or defend legal claims.

To submit a privacy request, contact us using the information below. We may need to verify your identity before completing the request.

You will not be unlawfully discriminated against for exercising an applicable privacy right.

11. Children’s Privacy

The Website and our plumbing services are intended for a general audience and are not directed toward children under 13 years of age.

We do not knowingly collect personal information online directly from children under 13. If you believe a child under 13 has submitted personal information to us, please contact us so that we can review and delete the information when appropriate.

12. Do Not Track Signals

Some browsers offer a “Do Not Track” setting. Because there is not a universally accepted standard for responding to these signals, the Website may not respond to all Do Not Track requests.

You may control cookies through your browser and may use other legally required opt-out methods that we make available.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, Website, services, technology, or legal obligations.

When changes are made, we will update the “Last Updated” date at the top of this policy. Material changes may also be communicated through the Website or another appropriate method.

Your continued use of the Website after an updated Privacy Policy is posted indicates your acknowledgment of the revised policy.

14. Contact Us

Questions, concerns, or privacy requests may be directed to:

Company: Wright Choice Plumbing

Address: 1005 Greensboro Road, High Point, North Carolina 27260

Telephone: (336) 530-9225

Email: [email protected]

Website: https://callwrightchoiceplumbing.com/

Important Notice

This document is a practical business draft and is not a substitute for legal advice. Wright Choice Plumbing should have the policy reviewed by a qualified attorney and confirm that it accurately reflects the Website’s actual analytics, advertising, chat, scheduling, payment, financing, and text-message systems.